Frequently Asked Questions

Welcome to our FAQ page!

Here you’ll find answers to common questions about shopping here at the Femillustration shop. If you have any additional queries, feel free to reach out.

1. How do I place an order?

– Simply browse my web shop, select the items you like, and add them to your cart. Proceed to checkout, where you can enter your shipping and payment details to complete your purchase.

2. What payment methods do you accept?

– We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also use PayPal and other payment methods specified at checkout.

3. How can I track my order?

– Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.

4. What is your return policy?

– We offer a 14-day return policy for unused and undamaged products. If you need to return an item, please contact us to initiate the return process. Visit our Returns and Refunds section for more details.

5. Do you ship internationally?

– Yes, the items are shipped to most countries worldwide. International shipping rates and delivery times may vary depending on the destination.

6. How can I contact you about an order?

– You can reach us by email, or use the contact form on our website. We’re here to assist you with any questions or concerns you may have.

7. Are your products eco-friendly?

– We prioritise sustainability and ethical practices in our product sourcing. All of my products are produced using eco-friendly materials and processes. Check out the Product Information for more details on each item.

8. Can I customise or personalise products?

– Some of our products offer customisation options. Look for details on individual product pages or contact us to inquire about customisation possibilities.

9. Do you offer wholesale or bulk ordering?

– Yes, we offer wholesale and bulk ordering options for certain products. Please contact us directly to discuss your specific needs and requirements.

10. How can I stay updated with your latest products and promotions?

– Stay connected with us by subscribing to our newsletter and following us on social media. You’ll be the first to know about new arrivals, special promotions, and exclusive offers.